Volunteer and Outreach Coordinator
- - Fundraising & Communications
- Denver, CO, USA
- Full Time
This position reports to: Director of Philanthropy and Communications
Position type: Full Time, Non-Exempt
The Volunteer and Outreach Coordinator is a self-motivated, high-energy individual responsible for developing, supervising, and maintaining an exemplary volunteer program for Judi's House/JAG Institute (JH/JAG). Volunteers are a critical benefit to the bereavement services provided at Judi's House. The Volunteer and Outreach Coordinator recruits, coordinates, and schedules a broad range of volunteers including companion volunteers for quarterly group counseling sessions; nourishment provider volunteers; and individual/corporate group volunteers. This position also attends outreach opportunities to expand awareness of JH/JAG on behalf of the organization, strengthening our community and corporate support. By planning and implementing engagement strategies, the Volunteer and Outreach Coordinator is responsible for cultivating relationships with businesses, individuals, and other relevant organizations. The Volunteer and Outreach Coordinator represents JH/JAG to all our key constituents including staff, clients, volunteers, donors, and prospects providing excellent customer service.
REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES SOUGHT:
- Three-years of volunteer coordination and outreach experience, preferably in a nonprofit setting.
- Minimum of 1-year organizational and project management skills.
- Demonstrated public speaking skill, including impactful event presentation.
- Proven ability to respond with a high degree of urgency to the needs and requests of others, internally and externally.
- Confidence in soliciting donations and ability to identify donor prospects.
- Ability to exercise sound judgment and professionalism in all circumstances especially when working with confidential information.
- High level of accuracy, flexibility, and ability to meet tight deadlines, while managing multiple priorities.
- Excellent written and oral communication skills.
- Willingness to adjust hours to accommodate the needs of the job. This position requires regular working hours until 6:00 p.m., as well as attendance at other events that may go later into the evening and occasional weekends.
- Must possess or own transportation, have a good driving record, a valid driver's license, and proof of insurance.
- Experience in CRM database and/or volunteer software.
- Proficient in Microsoft Office Suite.
- Self-starter with strong work ethic, attention to detail, problem-solving skills, and the ability to think strategically.
EDUCATION OR FORMAL TRAINING:
Bachelor's degree and/or relevant work experience required.
- Attend and present at community/corporate events and volunteer fairs to expand awareness of JH/JAG, recruit volunteers, and explore potential corporate partnerships.
- Proactively develop and attain weekly, monthly, and quarterly outreach goals, to include speaking engagements, donation solicitations, and networking events.
- Develop, implement, and execute strategies to improve volunteer relations, recruitment, and retention, including creating an annual outreach and recognition plan.
- Manage and track all volunteer inquiries, conduct interviews, and background checks accordingly, and place applicants for appropriate volunteer work.
- Work with direct service program liaison in planning and providing volunteer training and troubleshooting volunteer concerns.
- Input donor and volunteer information. Provide timely activity reports for internal and external reporting.
- Work with Development Manager to track appropriate volunteer, donor and event information in Raiser's Edge.
- Develop and manage policies, procedures, and standards of volunteer services.
- Meet with staff regularly to ensure volunteers are scheduled to support the various areas of operations including special events, nourishment program, companion volunteers for groups, administrative, and facility volunteers.
- Establish and manage evaluation and accountability measures for all volunteers in cooperation with staff supervisors.
- Regularly meet with Office Manager to ensure supplies for the nourishment program are on hand, stocked, and inventoried.
- Maintain large group volunteer requests and work with Office Manager to uphold annual calendar of available projects/facility needs.
- Oversee and participate in volunteer recognition programs/events.
- Assist in the coordination of and attend third-party events, as needed or requested.
- Collaborate with the Development and Communications team in the planning, coordination, and attendance of all Judi's House-sponsored events, including the annual luncheon, fundraisers, and donor appreciation events.
- Contribute as a member of the Development and Communications team on regular and project-specific initiatives.
- Participate in annual and strategic long-range planning, responsible for achieving department and individual goals.
- Conduct tours of Judi's House, as needed or requested.
- Provide administrative support to Development and Communications team, as needed or requested.
- Recruit, organize, and attend nightly nourishment program – local businesses, families, individuals, and groups volunteering to feed dinner to program participants.
OTHER DUTIES AND RESPONSIBLITIES:
- Promote the values of JH/JAG throughout the organization and external relationships.
- Attend team and organizational meetings, activities, and events as required.
- Collaborate with JH/JAG staff and perform job duties to advance the organization's mission and vision.
- Demonstrate ability to work independently and within a team, seeking guidance as appropriate.
- Comply with all organizational policies and procedures.
- Commitment to JH/JAG mission.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk as well as bend, squat, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is usually quiet.
This position is not eligible to work remotely.
Judi's House/JAG Institute (JH/JAG) is the only free-standing organization in Metro Denver devoted solely to supporting grieving youth and families through comprehensive care, research, education, and advocacy. Its mission is to help children and families grieving a death find connection and healing. Since 2002, JH/JAG has supported nearly 10,000 individuals, and educated many thousands more, toward the vision that no child should be alone in grief. The integration of research and practice in a community-based center has uniquely positioned JH/JAG to create social change around the issue of childhood bereavement'elevating it as a public priority and serving as a national leader in the effort to increase access to effective grief care for bereaved children and families.
JUDI'S HOUSE CORE VALUES:
Judi's House expects to achieve its vision by adhering to three core values: Compassion, Accountability, and Respect. Nothing is more important than having a team of people that incorporates these values and holds each other accountable for living this culture every day at Judi's House.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an organization where everyone pitches in to get done what needs to be done.
It is the policy of Judi's House to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation, or disability.
All offers are conditional on successful background checks. Our background checks include a search on the National Sex Offenders registry, and local, state, and federal criminal databases.